รายละเอียด

Qualifications
* Bachelor’s degree
* Experience in luxury hospitality reservations or front office operations.
* Strong organizational skills and ability to manage last-minute changes calmly and efficiently.
* Excellent communication skills; comfortable liaising with central teams and senior stakeholders.
* Strong sense of service, discretion and attention to detail.
* Fluent in English; additional languages are a strong asset.
* Comfortable with PMS, CRM and digital tools.
* Ability to work autonomously while respecting global standards and processes.

Main Responsibilities
* Insert confirmed bookings into the local PMS (e.g. Opera), including room assignment, booking updates, program and stay details
* Ensure consistency between CRM booking status and local PMS records.
* Act as the local point of contact for the central team for all on-site operational matters related to reservations.
* Verify that all pre-arrival information has been received and completed
* Follow up internally to ensure readiness prior to guest arrival.
* Prepare and distribute arrival lists and relevant guest information to on-site departments (Front Office, Medical, Guest Relations, Operations).
* Handle last-minute bookings and urgent reservation requests on site.
* Manage booking modifications during the stay.
* Coordinate on-site visits and walk-in inquiries in line with brand standards.
* Organize and manage complimentary stays, including management invitees, marketing guests, staff or partner stays
* Ensure proper booking creation, room allocation, internal communication and reporting.
* Provide a daily activity report to the Reservations Manager