รายละเอียด

Operations Manager

We are seeking a seasoned and adaptable Operations Manager to lead the daily operations of our resort's Rooms Division (Housekeeping, Front Office, Wellness, Security Department) and overall experience of Club House. This key leadership position requires a hands-on approach to implementing corporate service standards and ensuring every guest experience is exceptional. You will be responsible for leading a team, driving service excellence, and acting as the manager-on-duty in the Resort Manager's absence.

Job Description

Pre-opening:

1) Implement Operational Procedures: Adapt and implement corporate-provided service standards and procedures for all Rooms Division Departments and Club House.

2) Oversee Recruitment and Training: Collaborate with HR to hire key personnel and deliver comprehensive corporate training programs, supplemented with resort-specific training.

3) Manage System Implementation: Oversee the installation and configuration of corporate-approved software and systems, such as PMS.

4) Coordinate Inventory and Procurement: Implement corporate inventory control procedures and work with purchasing to acquire necessary supplies and equipment.

5) Contribute to Budgeting: Assist in developing and managing pre-opening budgets for all reporting departments.

Normal Operations:

1) Drive Service Excellence: Ensure appropriate staffing levels and maintain corporate service standards across all Rooms Division, Security, Wellness and Club House areas.

2) Reinforce Guest Focus: Foster a team skilled in anticipating guest needs and personally resolve guest complaints.

3) Ensure Product Integrity: Monitor the consistency and quality of all resort products and services, including rooms, facilities, and Club House.

4) Provide Departmental Guidance: Offer support and guidance to department heads in Front Office, Housekeeping, and Club House Service to ensure smooth and efficient operations.

5) Manage Budgets and Costs: Monitor and analyze budget performance for all Rooms Division departments, identifying areas for improvement.

Qualifications
1) Education: Bachelor’s or master’s degree in Hotel/Hospitality Management or a related field.

2) Experience: A minimum of 5-7 years of experience in a luxury hotel or international resort environment. Previous experience with a mixed Rooms and Food & Beverage background is preferred.

3) Skills: Proven experience as an operations manager, with strong skills in safety and compliance, quality assurance, cost reduction, and continuous improvement.

4) Attributes: Adaptable, resilient, and decisive with excellent communication and organizational skills. Must be an inspirational and empathetic leader with a passion for luxury and service.

5) Must be a Thai national.