รายละเอียด

1. Purpose of the Role
The Wellness Director is the single point of leadership unifying the resort's clinic (Stay Well Clinic & Physio), spa (LeSpa), and fitness center (Stay Fit) into one seamless, outcome-driven wellness offering. The role bridges clinical understanding with luxury hospitality standards, ensuring every guest moves through a coherent wellness journey — from health assessment through treatment, movement, and recovery — while delivering on commercial targets, service excellence, and regulatory compliance.
The Director is not required to be a medical doctor, but must carry sufficient clinical literacy to govern the clinic's services responsibly, combined with genuine depth in fitness and movement programming. This is a leadership and integration role first — balanced across clinic, fitness, and spa — rather than a spa-led appointment.



2. Key Responsibilities
2.1 Integrated Wellness Strategy
• Define and execute the resort's wellness vision, positioning Stay Wellbeing as a destination for longevity, preventive health, fitness, and lifestyle transformation.
• Design signature programs (longevity, detox, weight management, fitness and body transformation, stress recovery) that differentiate the resort and drive repeat bookings and ancillary revenue.
• Create unified guest journeys that integrate clinical assessment, targeted fitness programming, recovery, and spa therapy into one personalized experience.
• Develop new revenue verticals — corporate wellness retreats, membership models, medical-fitness partnerships, and follow-up/telehealth packages.
2.2 Clinical Oversight & Compliance
• Maintain a working command of the clinic's services and protocols sufficient to set standards, ask the right questions, and govern quality — without needing to practice medicine personally.
• Ensure the clinic operates in full compliance with Thai Ministry of Public Health regulations, licensing, and healthcare laws, supported by the Clinic Manager and consulting physicians.
• Oversee treatment standards, patient-safety frameworks, and SOPs across clinical, fitness, and spa services; lead internal audits and quality reviews.
• Manage relationships with consulting physicians, visiting specialists, and allied-health professionals.
2.3 Fitness & Movement Leadership
• Own the standard and coherence of the resort's fitness offering, working through the Gym Manager and Head Coach to ensure programming is science-based, progressive, and guest-appropriate.
• Ensure fitness assessments, personal training, and group programming are integrated with clinical and recovery services rather than run in isolation.
• Champion measurable client outcomes — strength, conditioning, body composition, mobility, and health span — as a core part of the resort's wellness proposition.
2.4 Operations & Financial Performance
• Own the consolidated P&L across clinic, spa, and fitness; set and deliver revenue targets and manage cost of goods, labor, and departmental margins.
• Monitor KPIs including utilization, guest-satisfaction scores, practitioner productivity, program uptake, and repeat-visit rates.
• Ensure sound scheduling, resource allocation, and inventory management across the three departments.
2.5 Team Leadership & Development
• Lead and develop the Gym Manager, Spa Manager, and Clinic Manager as direct reports, holding each accountable for their department's standards and results.
• Recruit, onboard, and retain high-caliber wellness talent; define role requirements and performance standards.
• Build a culture of continuous learning through training, certification, and cross-departmental collaboration.
• Conduct regular performance reviews and succession planning for key wellness positions.
2.6 Guest Experience & Engagement
• Serve as the resort's senior wellness authority — leading welcome consultations, wellness orientations, and bespoke program design for arriving guests.
• Personally manage VIP and long-stay wellness guests, ensuring high-touch, discreet follow-up.
• Collaborate with the General Manager and sales/marketing on wellness packages, seasonal programs, and media engagement.
• Act as the public face of the resort's wellness offering at industry events and partnership forums.


Qualifications & Requirements
Education & Credentials
• Degree or certified professional qualification in an allied-health, clinical, or exercise-science discipline (e.g., nursing, physiotherapy, sports/exercise science, nutrition, integrative or wellness medicine). A medical degree is welcome but not required.
• Postgraduate qualifications in wellness, public health, exercise physiology, or business management are a strong plus.
• Recognized fitness and/or wellness certifications are highly valued.
Experience
• Minimum 8 years of progressive experience across wellness, medical-wellness, or integrated fitness operations, with at least 3 years in a senior leadership role.
• Demonstrated experience in a luxury wellness resort, destination spa, medical-wellness retreat, or premium health/fitness club.
• Balanced background across clinical understanding and fitness/movement — candidates whose experience is predominantly spa-led are not the right fit for this role.
• Proven P&L ownership across multiple wellness departments (clinic + fitness + spa preferred).
• Track record of designing wellness and fitness programs that drove measurable revenue and guest-outcome results.
• Experience leading multidisciplinary teams across clinical, fitness, and therapeutic disciplines.