รายละเอียด

Position Summary
Direct, lead, and optimize all Front Office operations to deliver prompt, efficient, and proactive 5-star service. This role is responsible for maximizing room revenue and yield management, maintaining seamless inter-departmental workflows, and driving guest satisfaction and operational safety standards.

Key Responsibilities
Operational Leadership & Guest Service
• Direct and oversee day-to-day Front Office operations to ensure timely execution and exceed guest expectations.
• Coordinate with Housekeeping, Engineering, and Transportation teams to ensure seamless room readiness, swift maintenance turnaround, and smooth guest transfers.
• Manage VIP protocols, guest recognition programs, and personalized amenity delivery.
• Maintain lobby cleanliness, order, and presentation standards.
• Oversee the Resort Center supplies and ensure accurate, up-to-date resort information is readily available.
• Personally engage with guests, solicit feedback, and resolve complex comments or service recoveries with composure and tact.
Revenue & Financial Control
• Control and monitor room inventory and yield management strategies during high-demand and peak occupancy periods.
• Liaise with Sales & Reservations to maximize revenue opportunities and streamline booking operations.
• Drive hotel revenue through active upselling programs across room upgrades, transportation, F&B outlets, retail, and resort activities.
• Ensure guest billing accuracy and implement strict controls to minimize rebates.
• Assist the Cluster Director of Operations / Rooms Division with annual budget preparations, business plans, and departmental expense control.
Team Leadership & Talent Development
• Coach, counsel, evaluate, and develop Front Office hosts under internal talent development frameworks.
• Identify departmental training needs and plan ongoing development programs.
• Foster high team morale, positive inter-departmental relationships, and strict adherence to company values.

Health, Safety & Compliance
• Maintain full compliance with local labor and safety laws, resort risk management, and Life & Fire Safety protocols.
• Review departmental safety equipment and ensure emergency/evacuation procedures training is conducted regularly.

Qualifications & Requirements
• Education: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum 3–5 years of progressive Front Office experience, with proven supervisory or managerial track record in a 4/5-star luxury hotel or resort environment.
• Technical Skills: Strong proficiency with hotel Property Management Systems (PMS), yield management tools, and Microsoft Office.
• Languages: Excellent command of English and Thai (both spoken and written). Additional foreign language proficiency is an advantage.
• Core Competencies: Strong leadership, financial acumen, high EQ, problem-solving abilities, and a service-minded attitude aligned with luxury hospitality standards.

How to Apply
Interested candidates are invited to submit an updated CV/Resume with a recent photograph to:
• Email: [email protected] / [email protected]