รายละเอียด

Job Summary

The Villa Runner is responsible for supporting daily villa operations by delivering guest requests, amenities, supplies, and other essential items promptly and efficiently. The role ensures smooth coordination between departments while maintaining the highest standards of luxury hospitality, guest satisfaction, cleanliness, and service excellence in accordance with Clinique La Prairie Phuket standards.

Key Responsibilities

1. Guest Service & Support

Deliver guest requests, amenities, and supplies to villas promptly and professionally.

Assist Villa Hosts and other team members in providing seamless and personalized guest experiences.

Respond to guest requests courteously and efficiently.

Ensure guest privacy, confidentiality, and comfort at all times.

Maintain a professional appearance and positive service attitude.

2. Villa Operations

Support daily villa preparation, setup, and operational readiness.

Deliver and replenish villa amenities, linens, towels, and other supplies as required.

Assist with the collection and delivery of guest laundry and other items.

Coordinate with Housekeeping, Front Office, Food & Beverage, and Engineering teams.

Report maintenance issues, damages, or operational concerns to the supervisor.

3. Logistics & Coordination

Transport supplies, equipment, and materials between villas and operational departments.

Assist with luggage handling and guest belongings when required.

Ensure timely delivery and collection of items according to operational needs.

Maintain proper handling and storage of supplies and equipment.

Support efficient communication between Villa Hosts and other departments.

4. Cleanliness & Safety

Maintain cleanliness and organization of service areas, storage rooms, and equipment.

Follow hygiene, health, and safety procedures.

Handle guest belongings and company property with care.

Report hazards, accidents, or unsafe conditions immediately.

Comply with company policies and operational standards.

5. Teamwork & Other Duties

Work closely with Villa Hosts, Housekeeping, and other operational teams.

Support villa arrivals, departures, and special guest arrangements.

Assist with daily operational activities during busy periods.

Perform other duties as assigned by the supervisor or management.