รายละเอียด

Primarily responsible for greeting and welcoming all guest to the hotel and relieve guest of their luggage on arrival. Ensure that the highest standards of hospitality and welcoming are demonstrated at all times and guest requirements are dealt with in a prompt and courteous manner.
Responsible for assisting guest to collect luggage porters and distribute post, parcels. Also, dealing with general enquiries and ensuring the lobby and forecourt areas are always clean and tiny.

Job Descriptions:
• Check the daily arrival list for VVIP’s or guest with special need.
• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage and return the identification slip to guest.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest to room for order and adequate supplies and informs guest of room amenities.
• Delivers faxes, messages, packages and flowers to guest rooms and other offices.
• Provide item on loan to guest and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge item given on loan, in case any charge is applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that luggage have been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with long term luggage storage requests orleft luggage requests.
• Update and file left luggage request form and long term luggage requests form.
• Update and file errand cards.
• Update the luggage movement register.
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring call or dealing with enquires.
• Provide efficient luggage storage, delivery and collection services.
• Perform any other works when assigned by the management.