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POSITION SUMMARY

IT manager is responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs and timelines. To be able to supervise the implementation and maintenance of our company's computing needs. This position will have improved skills, a proven professional experience and a detailed knowledge of industry's best practice processes.

DUTIES AND RESPONSIBILITIES

• Ensures the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel.

• Ensures that procedures are in place that in the event any problem encountered in software and hardware that they are addressed immediately.

• Defines and keeps update written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.

• Strictly performs daily, monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup tapes.

• Provides regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly follows by all employees of the hotel.

• Performs regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.