รายละเอียด

Join a growing hospitality group and be part of the team that keeps some of Thailand’s most exciting lifestyle brands running.

West Vision is home to Yona Beach Club, Hype Boat Club and BOA Phuket Club, with a growing portfolio of businesses across Phuket. As the group continues to expand, so does the technology behind it and we’re looking for an IT Support Officer to help us look after it.

Our venues run on technology every single day: point of sale terminals taking thousands of transactions, networks connecting multiple sites, surveillance systems, servers and storage, and an ERP that ties it all together. When something stops working, service stops with it.

Working alongside and reporting to the IT Manager, you’ll be the day-to-day point of contact for IT across the group. As West Vision provides centralised services to all our venues, this is a rare opportunity to gain hands-on experience across a full technology stack; hardware, networking, cloud, security and business systems rather than a single narrow speciality.

What you’ll do

Prepare and deploy new computers such as hardware setup, Windows Professional installation, standard configuration, and handover to the user, so that every machine we issue is set up the same way.

Maintain an accurate inventory of the group’s IT equipment, tracking what we own, where it is and who is using it.

Manage user accounts and access rights across our systems: creating accounts for new joiners, disabling them promptly when people leave, and keeping permissions aligned with each person’s role even for Office than our ERP

Track software licenses and subscriptions, monitor usage and flag renewals before they expire.

Act as first point of contact for day-to-day incidents, logging every request, following our support procedures to diagnose and resolve level 1 issues, and escalating with clear notes when an issue goes beyond them.

Monitor our equipment and infrastructure, CCTV, servers, NAS storage, switches and access points, identifying devices that have dropped offline and bringing them back into service.

Support colleagues on Microsoft 365: Outlook, Teams, OneDrive and SharePoint.

Keep venue-critical equipment running: POS terminals, receipt and kitchen printers, payment terminals, tablets, screens and back-office hardware.

Maintain our documentation, inventory in Odoo, network records, standard procedures and simple how-to guides for the requests we see most often.

Support the technical preparation for events, venue openings and seasonal peaks, when the systems are under the most pressure.


What you’ll bring

A diploma or degree in IT or equivalent practical experience.

Whether you’re a recent graduate looking to start your IT career or already have experience in IT support, helpdesk or technical operations, we’d love to hear from you. We’ll support you in learning the specific systems used across our group.

A working knowledge of Windows, Microsoft 365 and the basics of networking. IP addressing, switches and Wi-Fi, enough to follow a diagnostic procedure and recognise when to escalate.

Comfortable with Excel for inventories, checklists and simple data comparison.

Fluent Thai and a good level of spoken and written English is appreciated, with the ability to work with technical documentation and vendor support in English.

A careful, organised and methodical approach: you write things down, you follow the procedure, and you have the confidence to ask questions and investigate when something doesn’t look right.

A service mindset — you’ll be supporting operational teams during service, where a calm and practical response matters as much as the technical fix.

A valid driving licence and the ability to travel between our sites in Phuket.

Nice to have, but not essential

Experience with an ERP or POS system, particularly Odoo.

Exposure to surveillance systems (Hikvision), managed networking (UniFi), virtualisation (Proxmox) or Synology NAS storage.

Basic scripting (PowerShell, Python) or SQL — anything that helps you automate a repetitive task rather than repeat it.

Experience in hospitality, food & beverage, retail or any multi-site operation.


What you’ll get

A full-time, permanent position based in Phuket, working across our head office and our venues.

Salary is 20-32k per month, depending upon experience.

A performance-based incentive linked to both individual and group results.

Food and gasoline allowances.

Social Security and Accident Insurance coverage.

Vacation days and Thai bank holidays.

Monday to Friday, 9:00am–6:00pm, with a one-hour lunch break. Because our venues operate in the evenings and at weekends, occasional additional hours and on-call cover are required during events and major incidents, shared fairly across the team.

Hands-on training across a broad technology stack. This includes networking, cloud, servers, surveillance and business systems, with a manager who will work alongside you and provide regular guidance and feedback.

Support for your professional development, including relevant certifications and training.

The opportunity to progress into an IT Officer role as the group grows. We’re building the department, so you’ll have the opportunity to grow with it and play a part in shaping how it operates.

West Vision is committed to creating an inclusive workplace where different perspectives, experiences and backgrounds are valued. We believe our diversity makes us stronger and welcome applications from all candidates. We select people based on their skills, experience and potential.