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Central Reservation Officer

We are seeking a highly organized and proactive Central Reservation Officer to support reservation operations across our hotel portfolio. This role serves as a key liaison between the Corporate Office and individual hotel reservation teams, ensuring seamless communication, consistent implementation of sales promotions, and effective execution of direct booking strategies.

Key Responsibilities:

• Coordinate with reservation teams across all properties to ensure consistent implementation of sales promotions, packages, and rate strategies
• Communicate new promotions, booking policies, and operational updates from the Corporate Office to hotel reservation teams
• Monitor reservation procedures and identify opportunities to improve efficiency and guest booking experience
• Support the implementation of direct booking initiatives and campaigns across all hotels
• Ensure all reservation channels are updated with accurate information regarding promotions, inclusions, and booking conditions
• Work closely with Revenue Management, E-commerce, Sales, Marketing, and Front Office teams to align reservation processes with business objectives
• Assist in monitoring booking trends, channel performance, and direct booking conversion opportunities
• Prepare regular reports on reservation performance, promotion effectiveness, and booking channel contribution
• Provide training, guidance, and operational support to hotel reservation teams when new promotions or procedures are introduced

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field
• Fresh graduates are welcome to apply
• Experience in hotel reservations, front office, customer service, or hospitality operations is an advantage
• Good understanding of customer service principles and hospitality operations
• Good communication and coordination skills
• Strong attention to detail and organizational abilities
• Proactive, service-minded, and able to work collaboratively with multiple teams
• Proficient in Microsoft Office applications, especially Excel
• Experience with hotel PMS, Channel Manager, or booking engine systems is an advantage
• Good command of English, both written and spoken

Benefits:

• Salary + Service Charge
• 6 days off per month (alternate weekends)
• Annual leave and public holidays
• Birthday leave
• Staff dormitory accommodation
• Meal allowance
• Group hotel benefits and staff room rates
• Training and career development opportunities
• Supportive and collaborative work environment