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JOB TITLE : PUBLIC AREA ATTENDANT
DIVISION : GUEST EXPERIENCE
DEPARTMENT : HOUSEKEEPING
REPORTS TO : HOUSEKEEPING SUPERVISOR

GENERAL MISSION
- To provide cleaning service to all public areas and respond to guest requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
- To clean guest floors, guest public toilet, F&B outlet, back of the house office, locker room and surrounding service areas in accordance to the standard required by our hotel.

RESPONSIBILITIES AND MEANS
- To provide a courteous and professional service at all times.
- To maintain good working relationships with your own colleagues and all other departments.
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
- To carry out any other reasonable duties and responsibilities as assigned.

TECHNICAL RESPONSIBILITIES
- To clean all assigned public areas and designated public area in accordance with the established procedure.
- Follow schedule of cleaning assigned
- Be responsible for the care and maintenance of his/her work store, trolley and all equipment and ensure that all equipment and materials are left in the same place and correct manner at the end of each shift.
- Advise the office of any lost property and valuable and return these to the office as soon as possible.
- Report any guest complaints, incidents of suspicious persons on the floor to the Public Area Supervisor.
- Ensure a high standard of cleanliness of corridor and service areas.

COMMERCIAL RESPONSIBILITIES
N/A

HUMAN RESOURCE RESPONSIBILITIES
- Have a good relationship with all colleagues.
- Understand, supportive, encouraging and helpful to all.

RELATIONS
- Reports directly to the Housekeeping Supervisor

REPLACEMENT AND TEMPORARY MISSION
- To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the hotel.