รายละเอียด

Work Location: Phuket

Job Description

In conjunction with the Head of Department team, plan agree and deliver a robust sales & service delivery strategy that meets our business objectives.

Be that service oriented person who offers creative, speedy responses to our valued customer.

Manage the day-to-day operations for Destination Asia in Southern Thailand (including but not limited to Phuket, Khao Lak, Krabi, Samui)

Help manage, develop, train and coordinate teams of staff both onsite and in ‘remote’ locations.

Coach and lead an experienced team encouraging growth, training and development, creating potential future managers, whilst inspiring and supporting our customer service teams.

Help deliver a strong P&L by increasing sales in destination through hotel and tour desk reps and lower operational costs.

Working closely with 3rd party partners in regional areas ensuring consistent levels of service and safety

Audit and monitor Transportation & excursion providers, ensuring all vehicles and suppliers meet the highest health and safety standards according to dnata.

Ensure operational compliance with Thai laws and regulations are carried out.

Develop, and implement operational processes and improvements.

Support Cruise staff at the ports and Shore excursions.

Assist HOD/HR with recruitment, scheduling & setting performance standards

Hire, vet and process Freelance Tour Guides and Hotel reps.

Help and Support in any company projects as needed.

Be able to help in any Emergency, Evacuation, or major crisis.

Manage Customer Service queries

Manage the Operations team (including freelance staff) through the sharing of strategic aims ensuring there is clear direction and appropriate KPIs for all team members.

Ensure all team members have clear direction and skills to enable them to perform their duties. This will be delivered through various channels including effective performance management, coaching conversations, support in learning and development requirements.

Qualifications

A bachelor's degree in tourism, travel, hospitality, or related field

Able to work independently with flexible hours, including weekends and flexibility to travel to Bangkok.

Experience

Previous experience in travel operations with a minimum 3 years of experience in Inbound DMC/Tour Operations or related tourism field preferred.

Strong working knowledge of Southern Thailand key tourist destinations

Skill

Leadership and management skills (including distance management) and the ability to motivate staff

Excellent interpersonal and communication skills

Ability to build supplier relationships

Ability to communicate credibly and effectively with people at all levels of an organization

Organized with a positive attitude, hardworking, professional with a sense of humour and enjoys working in a team environment.

Strong working command of written and spoken English (other languages are an advantage).

Strong organizational skills, meticulous attention to detail, ability to work under pressure including emergency situations and to prioritize tasks.

Good computer proficiency (MS Office; Travel related software such as Travel Studio)

Focused on a high degree of customer care and service.

At Destination Asia, we believe that diversity enriches our workplace and enhances our ability to deliver exceptional experiences to our clients. We are committed to fostering an inclusive environment where individuals from all backgrounds, abilities, and perspectives are valued and empowered to succeed. We actively encourage candidates of all abilities, experiences, and identities to apply for our roles. As part of our commitment to creating equitable opportunities, we work to ensure that our hiring processes are accessible and that our workplace is supportive and accommodating for everyone.

Join us in building a diverse and inclusive team that reflects the global communities we serve.

Due to the volume of applications, only shortlisted applicants will be notified for an interview.