รายละเอียด

Job Description

To expand Destination Asia’s Tour Desk programme within key tourist areas in Thailand and to lead a team of representatives focused on high revenue growth and outstanding customer service.

Identify and implement a rapid growth of Tour Desk acquisition and expansion strategy in high footfall hotels and other venues.

To achieve ambitious sales targets through high level customer service. competitive pricing, extensive sightseeing selection, improved supplier commissions and excellence in client satisfaction.

Manage a team of freelance Tour Desk & Hotel Representatives in Phuket, Khao Lak and Krabi (and other areas as required)

Generate high sales results through both Hotel and Tour Desk representatives and proactively measure and review the performance of individuals, teams against sales targets.

Suggest continuous competitive incentive campaigns and initiatives to drive sales.

Provide service and support to DA internal departments and our travel partners and agents.

Set excellent standards of customer service for all our guests in the destination.

Provide frequent reporting to management.

Constantly monitor and analyse the competitive environment. Understand, and identify trends and opportunities, including product development and innovation.

To support HOD to ensure all representatives have clear direction and skills to enable them to perform their duties. This will be delivered through various channels including effective coaching conversations and support in learning and development requirements.

Foster and champion best practices, supporting the team with all the required knowledge, tools, and guidelines

Qualifications

A bachelor's degree in tourism, travel, hospitality, or related field

Able to work independently with flexible hours, including weekends and flexibility to travel to Bangkok.

Good knowledge of general IT applications (Microsoft Word, Excel and PowerPoint)

Experience

Experience of working in Tourism field an advantage

Excellent local knowledge

A great knowledge of Phuket and near by provinces

A minimum of 4-5 years’ management experience

Skills

Energetic, ‘can do’ attitude, positive thinker who is not afraid of hard work.

A High Level of spoken and written English communication is essential.

Excellent sales and negotiating skills.

Client centric personality and good interpersonal skills, able to solve problems and deal with customer complaints quickly within a short time frame.

Strong leadership and influencing skills with the ability to coach & motivate a large team.

At Destination Asia, we believe that diversity enriches our workplace and enhances our ability to deliver exceptional experiences to our clients. We are committed to fostering an inclusive environment where individuals from all backgrounds, abilities, and perspectives are valued and empowered to succeed. We actively encourage candidates of all abilities, experiences, and identities to apply for our roles. As part of our commitment to creating equitable opportunities, we work to ensure that our hiring processes are accessible and that our workplace is supportive and accommodating for everyone.

Join us in building a diverse and inclusive team that reflects the global communities we serve.

Due to the volume of applications, only shortlisted applicants will be notified for an interview.