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Key Responsibilities
1. Daily Operations Management

Supervise and support daily operations in all F&B outlets.

Ensure consistent service standards aligned with brand and company expectations.

Monitor table setup, cleanliness, ambiance, and overall readiness of the outlets.

Assist in handling reservations, seating plans, and peak-period coordination.

2. Guest Service & Experience

Greet and interact with guests professionally to ensure satisfaction.

Handle guest inquiries, feedback, and complaints promptly and effectively.

Monitor quality of food and beverages served to guests.

Ensure VIP or special guest requirements are managed appropriately.

3. Team Leadership & Training

Supervise F&B staff, ensuring proper grooming, attendance, and performance.

Provide on-the-job training and coaching to improve service skills.

Assist in scheduling, shift planning, and task assignment.

Foster a positive working environment and teamwork culture.

4. Inventory & Cost Control

Support inventory checks for supplies, equipment, and stock levels.

Monitor waste, breakage, and proper usage of resources.

Assist in ordering supplies and coordinating with the purchasing department.

5. Compliance & Safety

Ensure all F&B areas comply with hygiene, sanitation, and safety standards.

Enforce proper handling of food, equipment, and work processes.

Follow company policies, SOPs, and government regulations.

6. Coordination & Communication

Communicate and collaborate with Kitchen, Housekeeping, and other departments.

Support special events, promotions, and banquet operations.

Report operational issues and suggestions to the F&B Manager.

Qualifications & Requirements

Diploma or degree in Hospitality Management or related field (preferred).

Minimum 2–3 years of F&B experience, including supervisory responsibilities.

Strong knowledge of F&B service standards.

Excellent communication and interpersonal skills.

Leadership abilities with a hands-on approach.

Ability to handle pressure, multitask, and problem-solve.

Good command of English; additional languages are an advantage.

Key Competencies

Leadership & team management

Customer service excellence

Communication skills

Problem-solving ability

Attention to detail

Time management

Professional grooming and attitude