รายละเอียด

Previous experience in Front Office, Guest Relations, or Customer Service is preferred
Excellent communication skills in English (additional languages are a plus)
Service-oriented mindset with strong interpersonal skills
Ability to work in a fast-paced, multicultural environment
Flexible and willing to work shifts, weekends, and public holidays

Welcome guests upon arrival with professionalism and enthusiasm
Manage check-in and check-out processes efficiently
Provide accurate information about resort facilities, activities, and services
Handle guest requests, feedback, and complaints with care and responsiveness
Coordination & Operations
Coordinate with housekeeping, F&B, and activities teams to ensure smooth guest experiences
Monitor room readiness and allocation
Assist in organizing guest arrivals, departures, and transfers
Ensure all guest records and data are correctly updated in the system
Service Excellence
Anticipate guest needs and personalize services
Promote services, activities
Maintain high standards of grooming and professional behavior
Ensure adherence to company policies and service standards