รายละเอียด

Job Specification:

1. Greeting Visitors: Welcome and assist visitors in a professional and courteous manner. Ensure they sign in and are directed to the appropriate person or department.

2. Ensure proper check-in, check-out, and service performance according to the “Service for Value” scripts.

3. Ensure the proper handling of guest profiles through the PMS system.

4. Ensure the proper processing of reservations through the PMS system.

5. Ensure the proper handling and processing of all types of correspondence.

6. Check the rate check report daily.

7. Optimize room allocation and occupancy in collaboration with the Trading & Pricing Department in Hannover.

8. Prepare booking previews, statistics, and reports in accordance with local requirements.

9. Ensure the proper handling of different extranets and the channel manager.

10. Create invoices for all tour operators.

11. Ensure rooms are allocated in a timely manner, taking into consideration guest preferences, hotel policies, and safety requirements.

12. Handle special guest requests and complaints, ensuring that all necessary follow-up actions are taken.

13. Prepare day-end figures, perform daily balance checks, and correct daily turnover discrepancies.

14. Ensure the proper handling of cash box receipts and supervise currency and foreign exchange transactions in compliance with national regulations.

15. Ensure a proper handover at the end of each shift.

16. Ensure the proper care and maintenance of materials and installations throughout the Front Office area and arrange for the replacement of necessary supplies when required.

17. Arrange staff rosters, assess team members' performance, and conduct training within the framework of the Crew Training system.

18. Maintain close cooperation with tour operators and their representatives.

19. Inform the Assistant Front Office Manager of any incidents affecting the work area.