รายละเอียด

*** Guest Relations Supervisor - 1 Position (Female) ***
**Thai nationality only**
Qualifications and Requirements;

- Education: Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred.

- Work Experience: Minimum 2–3 years of experience in hotel guest relations or front office operations, with at least 1 year in a supervisory or team leadership role preferred.

- Language Skills: Good command of spoken and written English. Additional languages are an advantage.

- Guest Service Skills: Strong knowledge of guest relations, VIP guest handling, complaint resolution, and service recovery procedures.

- Leadership Skills: Ability to supervise, motivate, coach, and develop team members to achieve departmental goals.

- Communication Skills: Excellent interpersonal and communication skills, with the ability to interact professionally with guests and colleagues from diverse cultural backgrounds.

- Problem-Solving: Strong decision-making and conflict-resolution skills, with the ability to handle guest complaints calmly and effectively.

- Hotel Operations Knowledge: Good understanding of front office operations, hotel policies, service standards, and interdepartmental coordination.

- Technical Skills: Familiarity with hotel Property Management Systems (PMS), guest feedback platforms, and Microsoft Office applications.

- Personal Attributes: Professional appearance, positive attitude, patience, attention to detail, and a strong commitment to guest satisfaction.

- Organizational Skills: Ability to prioritize tasks, manage multiple guest requests, and work efficiently in a fast-paced hotel environment.

- Flexibility: Willingness to work rotating shifts, weekends, and public holidays according to hotel operational requirements.
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*** Guest Relations Officer - 1 Position (Female) ***
**Thai nationality only**

Qualifications and Requirements;

- Education: Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field is preferred.

- Work Experience: Previous experience in guest relations, front office operations, or customer service is an advantage.

- Language Skills: Good command of spoken and written English. Additional languages are an advantage.

- Guest Service Skills: Strong customer service orientation with the ability to provide personalized service and create positive guest experiences.

- Communication Skills: Excellent interpersonal and communication skills, with the ability to interact professionally with guests from diverse cultural backgrounds.

- Problem-Solving Skills: Ability to handle guest inquiries, requests, and complaints promptly and professionally.

- Hotel Operations Knowledge: Basic knowledge of hotel facilities, services, front office procedures, and guest relations standards.

- Technical Skills: Basic computer skills and familiarity with hotel Property Management Systems (PMS) are an advantage.

- Personal Attributes: Pleasant personality, positive attitude, professional appearance, patience, and attention to detail.

- Teamwork: Ability to work effectively with other departments to ensure guest satisfaction and smooth hotel operations.

- Organizational Skills: Ability to manage multiple tasks, prioritize guest requests, and work efficiently under pressure.

- Flexibility: Willingness to work rotating shifts, weekends, and public holidays according to hotel operational requirements.