รายละเอียด

ABOUT THE ROLE
Cluster IT Executive is responsible for managing, maintaining, and supporting the overall IT infrastructure, network systems, hardware, and hospitality software across both properties. This role ensures smooth daily technical operations, system uptime, network security, and prompt end-user support for all Heartists (employees) and guest-facing technologies.

This position plays a vital dual role: providing ongoing IT systems support for operational needs at Mercure Phuket Patong Journeyhub while actively assisting with pre-opening IT setup, network infrastructure deployment, PMS/POS installations, and system integrations for the upcoming Mövenpick Resort Kamala Beach.

KEY RESPONSIBILITIES
1. IT Infrastructure & System Maintenance: Monitor and maintain server environments, local area networks (LAN/WAN), Wi-Fi coverage, firewalls, and hardware assets to ensure maximum system reliability across both hotels.

2. Pre-Opening IT Deployment: Assist with the setup, testing, and deployment of pre-opening IT systems, active/passive network infrastructure, guest Wi-Fi gateways, and hardware installation at Mövenpick Resort Kamala Beach.

3. Hospitality Systems Support: Manage and troubleshoot daily operations for core hospitality systems, including PMS (e.g., Opera), POS (e.g., Simphony/Infrasys), Materials Control, Keycard systems, and PABX/IPTV systems.

4. Heartist Technical Support: Serve as the primary point of contact for staff IT support requests, troubleshooting software/hardware issues, setting up user accounts, and conducting system onboarding for new Heartists.

5. Data Security & Compliance: Enforce Accor IT security policies, data privacy guidelines (PDPA), routine system backups, and anti-virus protection measures across all cluster workstations and servers.

6. Vendor & Asset Management: Coordinate with third-party IT vendors and internet service providers (ISPs) for system maintenance, service level agreements (SLAs), and keep an accurate inventory of all cluster IT assets.

YOUR SKILLS & EXPERIENCES
1. Minimum 2–4 years of IT support experience, preferably within the hospitality industry or multi-property environment.
2. Pre-opening hotel experience is preferred (assisting with network deployment, system integrations, and hardware setup).
3. Strong technical knowledge of hotel systems (e.g., Opera PMS, Simphony/Infrasys POS, Materials Control, IPTV, and keycard interfaces).
4. Solid understanding of network administration (TCP/IP, VLAN, Cisco/Aruba network switches, firewalls, and Wi-Fi controllers) and Windows Server environments.
5. Degree or Diploma in Information Technology, Computer Science, or a related technical field.
6. Strong analytical and problem-solving skills, with a high degree of adaptability and willingness to travel between cluster properties in Phuket.
7. Good command of English and Thai, both spoken and written.
8. Prior Accor experience or familiarity with Accor IT compliance standards is a strong advantage.

WHY WORK FOR ACCOR
- ALL Heartist Benefit Card offering discounted rates at Accor Hotels worldwide.
- Develop your talent through Accor’s learning programs and Leadership Academy platforms.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.