รายละเอียด

“The Unwind Koh Yor Collection” is a new 57-room, 4-star boutique hotel located on Koh Yor, Songkhla, and scheduled to open in December 2026.
As part of the same hospitality group as Richmann Resort Hotel Hatyai, we are looking for passionate professionals to join our pre-opening team.

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Position: Villa Manager

Job Responsibilities
1. Oversee the daily operations of the villa section to ensure exceptional guest experiences and operational excellence.
2. Maintain the highest standards of cleanliness, maintenance, safety, and villa presentation.
3. Lead, supervise, and develop the villa operations team to achieve service excellence.
4. Coordinate closely with Front Office, Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
5. Handle guest requests, feedback, and complaints promptly and professionally.
6. Monitor villa occupancy, guest preferences, and personalized services to enhance guest satisfaction.
7. Ensure compliance with hotel policies, SOPs, and service standards.
8. Prepare operational reports and perform other duties as assigned by Management.

Qualifications
1. Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
2. Minimum 5 years of experience in the hospitality industry, including at least 2 years in a supervisory or management role.
3. Previous experience in a luxury resort, boutique hotel, or villa operation is preferred.
4. Strong leadership, communication, and team management skills.
5. Good knowledge of hotel operations and guest service excellence.
6. Proficient in hotel PMS and Microsoft Office applications.
7. Excellent command of spoken and written English.
8. Service-minded, well-organized, proactive, and able to work under pressure.
9. Pre-opening hotel or resort experience is an advantage.