รายละเอียด

Day-to-Day Operations:

Supervise and manage staff while handling the daily running of the restaurant and bar.
Ensure service and sanitation standards are consistently met.
Adjust staffing levels to meet guest needs, operational efficiency, and financial goals.
Team Leadership:

Use strong communication and leadership skills to inspire and guide the team.
Build trust, cooperation, and respect among team members.
Serve as a role model, demonstrating professional behavior and integrity.
Identify team members’ growth areas and provide training, coaching, or mentoring.
Develop and implement action plans to meet departmental goals efficiently.
Customer Experience:

Ensure exceptional service at all times, exceeding guest expectations.
Actively engage with guests to gather feedback and address concerns promptly.
Foster a positive atmosphere for both guests and staff, creating a memorable dining experience.
Continuously refine service delivery from arrival to departure, including greeting, order fulfillment, and payment processes.
Compliance and Standards:

Enforce food safety, sanitation, and liquor law compliance.
Ensure adherence to all restaurant policies and procedures through hands-on management.
Monitor and maintain high-quality food and beverage standards.
Staff Development:

Set clear performance expectations and monitor employee progress.
Conduct regular training to align staff with guest service standards.
Promote fair treatment and strive to improve employee retention.
Recognize and reward outstanding performance within the team.
Problem Solving and Communication:

Act as a key point of contact for staff and supervisors, offering guidance and solutions.
Analyze operational challenges and implement effective solutions to improve results.