รายละเอียด

Hotel Manager (HM)
Job Responsibilities
Oversee the daily operations of the hotel to ensure smooth and efficient performance.
Supervise Front Office, Housekeeping, Food & Beverage, and other operational departments.
Ensure exceptional guest service and maintain high customer satisfaction.
Handle guest complaints and resolve operational issues promptly.
Monitor departmental performance and ensure compliance with hotel standards and SOPs.
Prepare staff schedules, supervise team performance, and provide coaching and development.
Control operating costs and maximize productivity.
Coordinate with all departments to achieve operational excellence.
Prepare operational reports for senior management.
Ensure compliance with health, safety, and legal regulations.
Qualifications
Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
Minimum 3–5 years of experience in a Hotel Manager or Operations Manager role.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Good command of written and spoken English.
Proficient in Microsoft Office and hotel PMS systems.
General Manager (GM)
Job Responsibilities
Lead and oversee all aspects of hotel operations.
Develop and implement business strategies to achieve revenue and profitability targets.
Manage the hotel's financial performance, including budgeting, forecasting, and P&L.
Oversee all departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Finance, Human Resources, and Engineering.
Monitor KPIs and ensure departmental objectives are achieved.
Maintain high standards of guest satisfaction and service quality.
Recruit, develop, and motivate department heads and employees.
Build strong relationships with hotel owners, business partners, and local authorities.
Ensure compliance with company policies, legal requirements, and safety regulations.
Identify business opportunities to increase occupancy, revenue, and market competitiveness.
Qualifications
Bachelor's degree or higher in Hospitality Management, Business Administration, or a related field.
Minimum 5–7 years of experience as a General Manager or Executive-level hotel manager.
Strong background in hotel operations, revenue management, budgeting, and financial analysis.
Proven leadership and strategic planning skills.
Excellent interpersonal, negotiation, and decision-making abilities.
Fluent in spoken and written English.
Experience with international hotel standards is an advantage.