รายละเอียด

1. Male or female, aged 28–45 years.
2. Bachelor's degree or higher in Hospitality Management, Tourism Management, Hotel Management, or a related field.
3. Minimum 3–5 years of experience in the hotel industry, particularly in Front Office or Guest Relations.
4. Previous experience as a Front Office Supervisor, Guest Relations Supervisor, or Assistant Manager will be an advantage.
5. Strong knowledge of hotel service standards and guest service excellence.
6. Excellent complaint handling and guest issue resolution skills.
Strong communication, negotiation, and interpersonal relationship skills.
7. Ability to analyze problems, make prompt decisions, and resolve issues effectively.
8. Proven leadership and team management abilities.
9. Detail-oriented, well organized, and able to work effectively under pressure.
Ability to analyze guest feedback and online reviews from OTA platforms such as Booking.com, Agoda, and Google Reviews to continuously improve service quality.
10. Experience in training, coaching, and developing service staff.
11. Proficient in Microsoft Office applications and experienced in using Hotel Property Management Systems (PMS) or other related hotel management systems.
12. Excellent command of both English and Russian, with strong communication skills in speaking, listening, reading, and writing.