รายละเอียด

Job function and requirement:

- Manage and coordinate all group and individual reservations
- Maintain close liaison with the S&M, FOM, GM Conference, and Accounting teams
- Produce daily, weekly, monthly and quarterly reports as required
- Handling all reservations bookings and room assignments
- Attend revenue management and pre-confererence meetings as required
- Maximize revenues for hotel by all channels and platforms
- Understanding Markets & Maximizing Revenue
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market competitors in STR / OTA insight, economic trends, supply and demand .
- Monitors same day selling procedures to maximize room revenue and control property occupancy with all B2C/B2B agents
- Handling and leader for hotel PMS, Booking engines, channel manager sites, OTA rate plan and disparity issues
- Negotiation and creative selling skills to close deals and finalize contracts.
- Collaborate with Sales and Event team on group rooming lists and reservations.
- Oversees the execution of business bookings, including proposals, contacts, and guest correspondence.
- Track and process no-shows and cancellation report on daily basis.
- Ensure accurate billing instructions and reservations data are applied daily.
- Identify sales leads and respond to opportunities to maximize revenue.
- Ensure accurate and up-to-date booking, rates, and account information in the PMS system.
- Double-check daily reports for arrivals, cancellations, no-shows, and VIP reservations.
- Handle requests promptly and ensure all customer information is personalized and accurate.
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
- Handles guest complaints and disputes.