รายละเอียด

We are looking for someone with a warm, engaging personality, strong attention to detail, excellent English communication skills, good manners and presentation, and the ability to manage a small team. We want this person to be hands-on—welcoming guests, managing their experience from airport arrival to departure, coordinating logistics (van, boat, samlor), check-in and check-out, guiding them through their accommodation, and ensuring they enjoy an exceptional stay with concierge-style support throughout.

Equally important, they should be capable of resolving any issues with tact, kindness, and effective problem-solving. Billing accuracy and follow-up on guest services will also be under their responsibility.

This role includes leading the Guest Relations team. While the individual should also be capable of assisting the GM, in a secondary capacity—such as stepping in when GM is away or helping manage operations during quieter seasons—this aspect of the role must remain clearly secondary to their primary function in Guest Relations.