รายละเอียด

-Problem-solving abilities
-Fair communication in English and interpersonal skills
-Good customer service skills
-Flexibility and the ability to respond appropriately to changing situations
-Fair IT skills and knowledge of booking systems and software
-Fair administration and organizational skills

Duties and responsibilities

-Welcoming guests and checking their details against their bookings
-Allocating guests their rooms and providing keys
-Answering phones from prospective customers and guests, taking messages and delivering them
-Completing administrative tasks such as filing and photocopying
-Responding to requests for help and information
-Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
-Preparing room bills and ensuring prompt payments
-Checking guests out, taking payments and returning deposits