รายละเอียด

Inbound Sales Manager — LaGreen Events, Phuket
About us
LaGreen Events is a full-cycle boutique event agency in Phuket, part of Villacarte Group. We produce weddings and destination ceremonies, private parties and anniversaries, corporate and MICE events, children's parties — and we run our own restaurant.
We don't sell packages or recycled scenarios. Every quotation is built line by line for the specific client, and our pricing is open and honest. Clients come to us through our website, paid search, social media and referrals — and their first impression of us is made entirely by how quickly, and how humanly, they were answered.
The role
You are the first person a client speaks to, and the only one until the contract is signed and the deposit is in.
The enquiries are already coming — website form, Google Ads, Instagram Direct, WhatsApp, Telegram, email, referrals, partners. There is no cold calling. Your job isn't to find the client; it's to not lose the one who has already arrived.
The metrics that matter are enquiry-to-contract conversion and speed of first response.
This is not "replying to messages." This is understanding the brief, costing it, proposing it, handling the objections, getting to the deposit — and handing the project over to the production team properly.

What you'll do
Handling inbound enquiries
Receive and process enquiries across every channel: website form, Google Ads, Instagram/Facebook Direct, WhatsApp, Telegram, email, calls, partner messengers, referrals
Respond within our agreed first-response time
Log every enquiry in the CRM: source, campaign, keyword, cost per lead
Work the quiet leads: structured follow-up sequences, reactivation of past rejections and postponed dates
Revisit older enquiries as significant dates approach — high season, holidays, anniversaries — and reopen the conversation
Selling and closing
Uncover the real brief through conversation and the right questions
Prepare proposals, itemised quotations and presentations
Run calls and meetings — Zoom, our office, on site — and show venues and locations
Handle objections: price, timing, competitors, "we'll think about it," "we found it cheaper"
Carry the deal through to a signed contract and a received deposit
Upsell where it genuinely serves the event: décor, technical, artists, photo/video, transport, accommodation, welcome area, after-party
Conduct all correspondence and negotiations in English
Work with international clients across very different cultures and expectations
Hand confirmed projects to the producer/coordinator with a complete brief
Close the loop after the event: feedback, review, referral, repeat business
Develop the B2B channel: hotels, travel agencies, wedding planners, corporate clients
CRM, paperwork, reporting
Keep the pipeline clean: statuses, tasks, deadlines and notes on every lead
Maintain the client database, contacts and communication history
Prepare contracts and invoices; track deposits and outstanding balances
Weekly reporting: enquiry volume, conversion, average deal size, reasons for loss
Social media and content
Run the agency's accounts (Instagram/Facebook)
Build and deliver the content plan: posts, stories, reels, carousels
Shoot and collect content on site during events
Basic editing of reels and stories (CapCut, InShot or similar), audio mixing, music selection
Keep the visuals consistent with our brand style (Canva/Figma)
Working with the team
Coordinate with producers, decorators, technical crew, catering and venues
Request and verify supplier pricing; keep the price list current
Support the team on site on key event days (by arrangement)

What we're looking for
Essential
Based in Phuket (or relocating), with the legal right to work here
Fluent English, written and spoken — correspondence, calls, and conversations
A proven track record in inbound (reactive) sales — handling incoming enquiries through to closed deals. 1–2+ years
Experience with commercial events: weddings, private celebrations, corporate events, MICE
Strong written English and the ability to actually sell in writing
Confident use of a CRM and messengers as working tools
Numeracy: quotations, margin, exchange rates, deposits, balances
The experience we consider relevant
Relevant:
Event agency, wedding agency, production company
Destination events, outdoor venues, villas, private residences
Weddings, anniversaries, birthdays, corporate events, MICE, children's parties
Selling turnkey events assembled from suppliers — not renting out a single room
Less relevant for this role:
Exhibitions, trade fairs, festivals, city events
Hotel or restaurant banqueting, where the client comes to a ready venue and picks from a menu
Conference management built on standard packages
Events delivered inside a single location without managing a supplier pool
Tools
AI: Claude (срфезпе) — copy, proposals, translations, draft replies, content ideas. We expect genuine daily use, not "I've heard of it"
Design: Canva — required. Figma — at least confident enough to open a file, edit the copy and export it
Video: CapCut / InShot / Premiere — basic reel and story editing
Audio: basic mixing, selecting and trimming music, cleaning up sound
Generative: Midjourney / Nano Banana / Runway or similar — for references and mood boards
Everyday: Google Workspace (Docs, Sheets, Drive), CRM
Nice to have
A second language: Thai, Russian, Chinese, German, French, Hindi
Experience running social accounts in event/wedding/lifestyle/hospitality — with links to the accounts
Knowledge of the Phuket market: venues, villas, hotels, suppliers, seasonality
Own transport; category A and B licences
A trained eye for décor, floristry, food and music
The kind of person
Fast. In this market, the one who answers first — and to the point — wins
Client-focused without being subservient
Steady under pressure
Attentive to detail
Self-directed; doesn't wait to be assigned work
Empathetic, and able to read someone's mood through text
Good taste, and the visual references to back it up

What we offer
Format: hybrid — office in Phuket / remote
Hours: 5/2, –, with the willingness to answer urgent enquiries outside those hours
Employment: official
Compensation: base salary + commission on closed deals / KPI. No cap on commission