รายละเอียด

Education
o Bachelor’s degree in Hotel Management, Hospitality, Tourism, Business Administration, or a related field.
o Candidates with relevant hotel experience may be considered regardless of educational background.

Experience
o Minimum 2–3 years of experience in Front Office, Guest Service, or Reception.
o Previous experience as a Senior GSA or Supervisor will be an advantage.
o Experience in handling guest requests, complaints, and service recovery.

Service Skills
o Strong service mind and customer-oriented attitude.
o Pleasant personality, excellent interpersonal and communication skills.
o Able to handle guest complaints and challenging situations professionally.
o Ability to create a positive guest experience and maintain good guest relationships.

Team Management
o Able to supervise, assign, and monitor GSA team members.
o Able to train, coach, and provide guidance to new and existing employees.
o Ensure that the team follows hotel standards, policies, and procedures.
o Coordinate effectively with other departments, such as Housekeeping, Engineering, Security, and Reservations.

Language & Computer Skills
o Good command of English, both spoken and written.
o Additional language skills, especially Chinese, will be an advantage.
o Proficient in Microsoft Office and hotel PMS systems.
o Experience with Opera or other hotel management systems is an advantage.

Other Requirements
o Able to work in shifts, including morning, afternoon, and night shifts.
o High level of responsibility and ability to work under pressure.
o Strong problem-solving and decision-making skills.
o Good leadership skills and the ability to lead by example.
o Detail-oriented with good administrative and organizational skills.
o Able to follow and maintain hotel standards and company policies.