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Assistant Front Office Manager

Supporting the Front Office Manager in directing daily front desk, concierge, and guest service operations to deliver high-touch luxury service standards. As The Lamai Samui by GOCO Hospitality maintains active resort operations while expanding into a full-scale wellness destination for early 2027, this role ensures smooth check-in/check-out flows, personalized guest relations, and seamless cross-departmental coordination with the wellness team.

Key Responsibilities:

Daily Operations: Oversee front desk, concierge, and transportation workflows, ensuring prompt, gracious, and flawless guest arrival and departure experiences.

Guest Relations & Resolution: Handle guest feedback and special requests proactively, maintaining high service scores and driving personalized guest care.

Wellness & Resort Integration: Coordinate closely with the Wellness Reservation and Operations teams to integrate guest wellness itineraries into daily front office itineraries and briefing sheets.

Team Leadership & Training: Supervise, schedule, and train front office staff on brand standards, upsell techniques, and emergency/PMS procedures.

What We’re Looking For:

Experience: 2–3 years of supervisory experience in front office or guest relations within a luxury resort or boutique hotel.

Skills: Proficient in property management systems (e.g., Opera/Cloud PMS), room assignment optimization, and team leadership.

Mindset: Gracious, detail-oriented, and solution-driven under pressure, with exceptional interpersonal skills.

Languages: Fluent written and spoken English