รายละเอียด

1. Guest Experience & Service Excellence:
• Follow LQA guidelines (Leading Quality Assurance) as per company’s guideline.

• Personally greet and interact with guests, ensuring personalized service and creating memorable experiences.

• Monitor guest feedback through surveys, online reviews, and direct interactions to implement improvements.

• Oversee VIP guest handling, including personalized menu planning and special occasion arrangements.

• Anticipate guest preferences by analyzing repeat guest history and ensuring proactive service.

• Ensure seamless coordination between the front-of-house and kitchen teams to maintain flawless service flow.

• Establish a culture of hospitality where all staff deliver warm, intuitive, and anticipatory service.

• Implement table-side service enhancements such as sommeliers, live cooking stations, and interactive dining experiences.

• Ensure the restaurant ambiance, lighting, music, and overall atmosphere align with dining standards.

• Conduct monthly mystery guest audits and service training to continuously improve the guest experience following LQA guidelines.

• Handle and resolve guest complaints efficiently, demonstrating professionalism and empathy.

• Organize exclusive culinary events, wine tastings, and seasonal menu launches to elevate guest experiences with proper technical knowledge.

• Ensure that guests with dietary restrictions or allergies receive tailored and safe meal options.

2. Operations Management:
• Oversee daily restaurant operations, ensuring seamless service and adherence to SOPs.
• Collaborate with the kitchen team to ensure menu consistency and timely service.
• Monitor cleanliness, hygiene, and compliance with health and safety regulations.
• Ensure restaurant ambiance, décor, and table settings meet luxury standards.
3. Team Leadership & Training:
• Lead, train, and motivate a team of waitstaff, hosts, and supervisors.
• Conduct regular team briefings, performance evaluations, and skills development sessions.
• Foster a culture of continuous improvement and exceptional service.
4. Financial Management & Cost Control:
• Monitor restaurant revenue, food & beverage costs, and profitability.
• Develop and implement strategies to increase sales and maximize revenue.
• Control inventory, wastage, and operational expenses while maintaining quality.
5. Marketing & Promotions:
• Work with the marketing team to promote restaurant offerings, events, and seasonal menus.
• Develop and implement strategies to enhance brand positioning and guest engagement.
• Build relationships with guests, influencers, and corporate clients to drive business.
6. Compliance & Standards:
• Ensure compliance with health, safety, and licensing regulations.

• Maintain high standards of food safety, hygiene, and service protocols.
• Adhere to hotel brand standards and policies.
Qualifications & Skills:
• Bachelor’s degree in Hospitality Management or a related field.
• Minimum of 5+ years of experience in large hotel dining or fine dining restaurant management.
• Strong leadership, communication, and interpersonal skills with fluency in English language.
• Excellent knowledge of food, wine, and fine dining service standards.
• Ability to handle high-pressure situations with professionalism and poise.
• Proficiency in restaurant management software and financial reporting.
• Multilingual skills (preferred).