รายละเอียด

Job description
1. Prepare and submit detailed sales materials, travel itineraries and relevant documents, client information packs, provide clear, concise information to customers regarding tour packages, pricing, availability, and other services.
2. Make travel reservations and collect payments for cruises, hotels, excursions and private tours.
3. Monitor reservations and ensure all bookings are confirmed accurately and on time. Double-check all reservations, job records, and travel details to ensure accuracy
4. Handle operational changes, schedule adjustments, and special client requests promptly and professionally.
5. Respond to customer inquiries via email, phone calls, chat applications promptly, social media etc.
6. Deliver exceptional client experiences from booking through travel completion.
7. Assist with invoicing, and operational administration
8. Customer Complaint Handling and Solutions; Address and resolve customer complaints in a timely and professional manner.

Qualifications
1. Bachelor's degree
2. Proficient in Microsoft Office
3. Ability to manage multiple priorities while maintaining accuracy.
4. At least 2 year of experience in tour operations, Cruise, travel consultants or customer service in the tourism industry
5. Strong sales and negotiation skills to promote, sell, and close tour packages while negotiating with suppliers.
6. Strong command in written and spoken English.
7. Excellent communication skills to effectively interact with customers and colleagues.
8. Attention to detail in organizing itineraries, bookings, and transport arrangements for smooth tour execution.
9. Strong problem-solving abilities to address issues quickly and efficiently, organizational skills to handle multiple tours, clients, and tasks simultaneously.