รายละเอียด

LeSpa Introduction:
17 treatments rooms, 900 sqm.
2 Wet Onsen including Steamer, Sauna, Ice Wall Room, Badu Jets Pool, Micro Bubbles Pool, Mineral Pool, Cold Plunge Pool
2 Floating Therapy
Male and Female Lockers
Relax Room

15 Spa Therapists, 3 Receptionists, 5 Spa Attendants

JOB SUMMARY
Ensure Receptionists provide excellent customer service.
Ensure the various areas of LeSpa are maintained to the highest hygiene standards.
Ensure that Therapists have excellent massage skills.

KEY AREAS OF RESPONSIBILITY:
• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Ensure the guest experience is relaxing and in accordance with the hotel's standards.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure all spa equipment is maintained and in good working order at all times.
• Ensure all areas of LeSpa are constantly cleaned.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Able to handle any guest complaints or special requirements.
• Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
• Recruit and train Spa employees in accordance with hotel sop and guidelines.
• Monitor and review Spa employee’s performance regularly and provide required guidance.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.