รายละเอียด

Qualifications & Requirements
Education
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Advanced hospitality qualifications are an advantage.
Languages
Fluent in English and German (spoken and written).
Experience
Minimum 8-12 years of experience in upscale or five-star hospitality.
Proven success as a:
General Manager
Resident Manager
Director of Operations
Experience within luxury resort environments is highly preferred.
Professional Certifications
Hotel management certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.
Core Competencies
Financial & Business Acumen
Strong understanding of P&L management.
Expertise in budgeting and capital expenditure planning.
Revenue optimisation and strategic business management skills.
Leadership & Emotional Intelligence
Outstanding interpersonal and communication skills.
Ability to inspire, develop, and lead multicultural teams.
Guest-centric leadership approach with a strong service mindset.
Brand & Culture Stewardship
Ability to uphold and strengthen Layana's luxury brand identity.
Commitment to exceptional service standards and guest satisfaction.
Commercial Excellence
Strong background in luxury sales and marketing.
Understanding of public relations and distribution channels.
Experience driving revenue growth and market positioning.
Operational Leadership
Comprehensive knowledge of:
Rooms Division
Food & Beverage Operations
Wellness & Spa Operations
Engineering & Property Maintenance
Proven ability to oversee all resort departments effectively.
Quality & Crisis Management
Exceptional attention to detail.
Strong problem-solving and decision-making abilities.
Commitment to safety, quality assurance, and operational excellence.