รายละเอียด

KEY RESPONSIBILITIES:

Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.
• Directs and co-ordinates all subordinate Front Office staff to ensure that all day-to-day operational matters are handled on time and guest expectations are met.

• Co-ordinates with Housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.
• Controls and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods
• Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
• Co-ordinates the procedures involved in the provision of guest in-room amenities.
• Co-ordinates the procedures involved in guest recognition programs including VIPs.
• Co-ordinates the procedures involved in room rates implementing changes when necessary.
• Conducts periodic checks on villas and public areas to monitor standards of maintenance and Housekeeping.
• Liaises with Engineering to ensure swift response to room maintenance and problems solving.

• Oversees the Library, ensuring adequate supply of books, magazines and daily herbal teas are set up as a relaxation room for hotel guests.

• Ensures accurate and up to date information is available including tours and sightseeing and makes the necessary bookings.

• Ensures that all guest billing procedures are handled correctly, minimizing rebates.
• Liaises with the transportation company to ensure efficient guest transfers and up to standard of service required.

• Liaises with Sales Offices and Reservation Offices to maximize business opportunities and ensure efficient handling of room reservations.

• Prepares, monitors and controls the hotel’s annual Front Office budget.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Ensures that employees are selected, trained, evaluated, and rewarded in compliance with existing employee management systems.
• Coaches, counsels, disciplines, and develops subordinate employees.

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.

• To complete and perform any additional duties as requested by the Director of Rooms / Executive Office.

• Stays current with developments in the field of Front Office and makes appropriate suggestions and recommendations to the Complex General Manager.

• Is fully conversant with all health, safety, fire and emergency procedures.

• Maintains a high standard of personal hygiene, dress, uniform, and body language.

• Is polite and professional in any situation where the image or reputation of the hotel is represented.

• Attends meetings and training as required by the Complex General Manager.

• Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law.
Report directly to the General Manager


REQUIREMENTS:

• Bachelor's degree in relevant position
• Minimum 2-3 years' experience in management in Hospitality business
• Exceptional computer skills,
• Excellent customer service and interpersonal skills
• Outstanding phone and email etiquette
• Able to communicate in English both Speaking, listen and written
• Able to motivate the team and lead by example.