รายละเอียด

Our client is a leading internation hospitality company in tourism industry. The operation Manager leads and supports the sales team while driving business growth and ensuring alignment with company goals. This role involves managing key partner relationships, ensuring operational efficiency, and maintaining high service quality through continuous improvement initiatives. You will also contribute to strategic planning, collaborate across departments, and provide regular reporting and analysis to support growth and performance targets.

Responsibilities

Manage an operation team of 10 subordinates in achieving their targets and company targets.

Supervised operations team, ensuring effective communication and liaison both internally and externally.

Monitor bookings, ensuring seamless arrangements for the tour operations.

Ensure smooth service execution and promptly resolved any on-site issues.

Collaborate with the sales team to ensure accurate payment receipt and resolve any disputes.

Manage partner relationships, agents, guide teams, and ensure smooth operations.

Collaborate with all departments to identify growth opportunities, improve processes, and deliver top-tier service.

Proactively address challenges to meet targets.

Oversee the team of Travel Designers and manage their individual performance.

Build a high-performing team through leadership, recruiting, training, and coaching.

Guide the team to reach company goals and client expectations.

Contribute to the positive and collaborative culture within the team and company.

Hold regular meetings with key partners and suppliers to understand their needs and strategies.

Analyze feedback to identify areas for improvement.

Requirement:

Expertise in managing partner relationships.

Strong problem-solving skills, with the ability to resolve issues, manage deadlines, multitask, and maintain attention to detail in a fast-paced environment.

Excitement for negotiating complex deals and capturing opportunities to outperform the competition.

Proficiency in managing and directing processes and team task allocation.

Experience in pricing strategies, and costing to match client needs and company profitability.

Familiarity with travel market trends, competitor analysis, and customer insights todevelop strategic sales plans.

Strong skills in performance management, team leadership, fostering a cohesive, high-performing work environment.

Strong English communication skills.


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