รายละเอียด

Assist in managing the floor and public area section’s operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Responsibilities:
- Supervise Floor and Public Area staff to ensure excellent guest service.
- Inspect guest rooms and public areas to maintain cleanliness and hotel standards.
- Ensure special attention is given to VIPs, repeat guests, and Wyndham Rewards members.
- Coordinate with Front Office, Engineering, Laundry, and other departments.
- Monitor staff performance, discipline, and productivity.
- Control guest supplies, equipment, and housekeeping procedures.
- Ensure compliance with health, safety, security, and emergency procedures.
- Support staff training, routine cleaning programs, and departmental budgeting.
- Report housekeeping matters to the Executive Housekeeper.

Qualifications:
- Diploma or Vocational Certificate in Hotel Management or a related field.
-At least 3 years of experience in Floor or Public Area operations, preferably in a hotel, with supervisory experience.
- Strong leadership, communication, and organizational skills.
- Good writing skills and problem-solving abilities.
- Proficient in Microsoft Office and Hotel Management Systems.