รายละเอียด

Key Responsibilities
Guest Engagement & Consultation
• Welcome and guide guests through the resort’s wellness services, treatments, and packages.
• Conduct pre-arrival assessments or in-person consultations, including Nutrition Consultations and Wellness Consultations, to identify guest needs and goals.
• Create and tailor personalized agendas, adapting them throughout the stay as needed.
• Recommend retreat packages and programs that may include fitness classes, spa treatments, nutrition guidance, and clinical therapies.
• Follow up regularly with guests to ensure satisfaction and continuity of care.
Sales & Program Booking
• Promote wellness services, retreats, and retail products aligned with guest interests.
• Handle and coordinate bookings across Le Spa, Stay Fit, and Stay Well accurately and efficiently.
• Support department revenue targets through upselling and raising awareness of services.
Community & Social Experiences
• Lead at least two wellness outings per week (e.g., Big Buddha climb, sunset beach walk) to enrich the retreat experience and encourage social interaction.
• Join two community dinners and two community lunches per week, creating opportunities for connection (participation optional for guests).
• Foster a sense of community by encouraging wellness guests to share, connect, and build meaningful relationships.
Operational & Administrative Support
• Maintain up-to-date knowledge of all treatments, classes, schedules, equipment, and team expertise.
• Coordinate seamlessly with spa therapists, fitness trainers, clinic staff, F&B, and front office to ensure smooth guest experiences.
• Manage guest files, intake forms, and ensure confidentiality of health and wellness data.
• Support the Wellness Manager in implementing new initiatives, retreats, or promotions.
Quality & Service Standards
• Deliver warm, professional, and knowledgeable service to every guest.
• Maintain a calm, caring presence when handling wellness-related questions or concerns.
Candidate Profile
Qualifications & Experience
• Degree or certification in Wellness, Health Coaching, or a related field.
• 2–3 years of experience in wellness advising, health coaching, or related roles.
• Background in holistic health, fitness, nutrition, or therapeutic practices preferred.
Skills & Competencies
• Strong interpersonal and consultative communication skills.
• Ability to understand guest needs and recommend personalized wellness-based solutions.
• Knowledge of wellness modalities including fitness, spa, nutrition, and mental wellbeing.
• Highly organized, detail-oriented, and adaptable.
• Positive, empathetic, and professional with a guest-first mindset.
• Fluent in English (other languages are a plus).