รายละเอียด

Reservation Supervisor:
The Reservations Supervisor is responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties.


Responsibilities:
- Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the.
- Maintains all elements of the reservations system to ensure information is accurate and up-to-date.
- Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.
- Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.
- Ensures that all special requests are handled in an efficient and timely manner.
- Demonstrates knowledge of inn and guesthouse accommodations, guest services and local vendors.
- Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.
- Ability to use all PMS systems to the fullest extent to retrieve necessary information online.
- Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA’s and group sales leads.
- Facilitates all VIP and special requests.
- Participates and assists in the creation of special promotional programs and utilizes online platforms to market current specials to general public.

Reservation Officer
Position Overview: The Reservation Officer is responsible for managing room bookings and ensuring a smooth reservation process for guests. This role involves handling inquiries, processing bookings, and maintaining accurate records to optimize occupancy and revenue.

Key Responsibilities:
- Handle incoming reservation requests via phone, email, and online platforms.
- Process and confirm bookings, ensuring all guest information is accurately recorded.
- Provide information on room availability, rates, and hotel services.
- Assist guests with modifications or cancellations of existing reservations.
- Collaborate with the Front Desk and other departments to ensure seamless guest experiences.
- Maintain up-to-date knowledge of hotel promotions, packages, and special events.
- Monitor and analyze booking patterns to identify trends and optimize occupancy.
- Prepare reports related to reservations and occupancy rates.

Qualifications:
- Previous experience in a reservation or customer service role, preferably in the hospitality industry.
- Strong communication and interpersonal skills.
- Proficiency in using reservation and property management systems (PMS).
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure and manage multiple tasks.