รายละเอียด

Key Responsibilities
- Manage overnight guest requests, inquiries, and complaints promptly and professionally.
- Perform night-shift Front Office/Villa Operations duties, including check-in/check-out and guest assistance.
- Monitor guest safety, security, and resort operations during the night.
- Handle emergencies and unexpected situations, coordinating with relevant departments and the Night Duty Manager.
- Maintain accurate guest records and update information in the Opera system.
- Prepare night-shift reports and ensure a smooth handover to the morning team.
- Deliver personalized service in line with Anantara standards.

Qualifications
- Previous Front Office, Villa Operations, or hospitality experience preferred.
- Good English communication skills.
- Able to work independently and make appropriate decisions during night shifts.
- Good problem-solving and complaint-handling skills.
- Knowledge of Opera is an advantage.
- Flexible and comfortable working overnight shifts.