รายละเอียด

Key Responsibilities
-Supervise and coordinate daily housekeeping operations and assign tasks to Housekeeping Attendants.
-Inspect guest rooms, villas, public areas, and other assigned areas to ensure cleanliness and presentation meet hotel standards.
-Monitor room status and coordinate closely with Front Office to ensure rooms are ready for guest arrivals.
-Follow up on guest requests, complaints, and special housekeeping requirements promptly and professionally.
-Ensure proper handling and recording of lost and found items according to hotel procedures.
-Monitor the use and storage of cleaning chemicals, equipment, linen, amenities, and housekeeping supplies.
-Conduct daily briefings and provide guidance, coaching, and feedback to team members.
-Support training and development of Housekeeping associates, including new team members.
-Ensure all housekeeping procedures, hygiene standards, safety requirements, and hotel policies are followed.
-Coordinate with Engineering regarding room defects, maintenance issues, and follow-up actions.
-Monitor productivity and work quality of the team and provide appropriate feedback.
-Assist with inventory control and stock-taking of housekeeping supplies and linen.
-Support the Executive Housekeeper / Assistant Executive Housekeeper with administrative tasks and departmental reports.
-Promote teamwork and maintain positive communication within the Housekeeping department and with other departments.
-Perform other duties and responsibilities as assigned by management.