รายละเอียด

Job Purpose:
Responsible for leading and overseeing the entire guest experience journey, ensuring alignment with the brand's standards, LQA requirements, and service KPIs. This role contributes strategically as part of ExCom, while directly supervising the Guest Experience team and working cross-functionally to deliver an exceptional guest journey.
Job Knowledge

1. Years of related experience
At least 8 years in guest service or quality management in luxury hospitality.
2. Education/qualifications
Bachelor’s degree in hospitality management or related field.

Essential Job Skills
Strong leadership and team development abilities.
Proficient in LQA and Luxury brand standards.
Analytical thinking and strategic planning skills.
Excellent communications in English, other languages are an advantage.
Advanced guest complaint handling and service recovery skills.
Desirable Job Skills
Experience in high – End hotel or resort environments.
Familiarity with guest feedback platforms (ReviewPro, NSP and Internal complaint)
Comfortable with cross-Functional leadership and matrix environments.

Physical Requirements
Pleasant appearance, healthy condition, full faculties for guest interaction
Communication

Good communication skills. Interact with colleagues.
Excellent interpersonal skills. Required to interact with the international profile of guests.
High-level interpersonal skills and influence across all departments and guest levels
Good command of the English language.