Responsibilities:
Welcome guests with a friendly and professional attitude.
Perform check-in, check-out, and cashiering procedures accurately and efficiently.
Handle room assignments, guest requests, and special arrangements as required.
Respond promptly to guest inquiries, both in person and via phone or email.
Coordinate with Housekeeping and other departments to ensure smooth service.
Maintain accurate guest information and records in the PMS system.
Assist in handling guest complaints and report issues to the supervisor or manager.
Promote hotel services, facilities, and special offers to maximize guest satisfaction and revenue.
Ensure the lobby and front desk areas are always clean, organized, and welcoming.
Follow hotel policies, SOPs, and safety standards at all times.