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Visual Commercial Merchandiser Manager - ZARA @Central Festival

Overview of the Role

Responsible for driving store visual standards and commercial performance by translating brand guidelines into impactful product displays. Ensures alignment between visual merchandising, customer profile, and sales strategy.

What You Will Do
Visual
• In charge of merchandising the store in accordance with the company guidelines.
• To promote new lines effectively.
• Supports the commercial manager to identify and action creative and visual ideas for the store.
• Appropriate use of the in-store props and internal mannequins to create visual.
• Keep up to date on the latest fashion trends and provide feedback on comps activity.
• Understand, master & daily use of Merchan app.

Commercial
• Deep understanding of Gestion Retail app.
• Analyse daily information and react to it accordingly.
• To be in charge of planning the commercial and visual activity of the store in a daily/weekly and seasonal manner.
• Capacity and flexibility to deal with different commercial issues: Delivery delays, pictures adaptation, sudden events, etc.
• Works alongside the operational team to ensure that the best RFID practice is in place at all times.
• Monitoring daily product replenishment and maintaining a high level of image standards

Customer Service
• To provide high level of customer service within the store and follow customer service action plans.
• To support customer service with product, knowledge and awareness of the following:
o New arrivals
o Replenishment of best sellers
o Offering alternatives
• To resolve customer queries as they arise and refer to senior management when necessary.

Training & Development
• To participate in the training and development of commercial colleagues.
• Work alongside the management to support the new starters training.
• Actively inform & develop product knowledge of all the team in ‘morning meetings’: novelties, promos, new layouts and actions, trends, etc.

What you'll need to have
• Experience in Visual Merchandising of retail business or related field.
• Good team management skills.
• Visual flair and creative thinking required.
• Numeric and analytic skills.
• Passion for fashion.
• Strong communication and interpersonal skills.
• Ability to lead by example, motivate and develop staff.
• Ability to work under pressure.
• Strong initiative and self motivation.
• Strong time management and organisational skills.
• Commitment to excellent customer service.
• Has initiative to identify problems and opportunities to be proactive.
• Flexibility and problem solving ability.